This policy explains what you pay for, when you can cancel, and how refunds work. It applies to Brainy Early Years and to any other Brainy Indigo programme you pay for directly.
Families referred to Brainy Early Years by a partner clinic receive 30 days of full access at no cost. There is no card to enter, no automatic charge at the end, and nothing to cancel. If you decide the programme isn't for you, simply do nothing — access ends and no payment is taken.
We built it this way deliberately: you should be able to see the whole programme working for your own child before any money changes hands.
Payment is a one-time fee for your child's place on the programme, not a subscription. There is no recurring charge, no auto-renewal, and no standing instruction on your account. The price is fixed for you at the point you join and does not change afterwards.
If you change your mind after paying, write to us within 7 days of payment and we will refund your fee in full, with no questions asked.
After those 7 days the fee is non-refundable. The 30-day free trial exists precisely so that you can make this decision before paying, and by that point our experts have begun work reserved for your child.
If Brainy Indigo is unable to provide the programme you paid for — for example if we close a service or cannot assign an expert — we will refund the unused portion of your fee, calculated from the date the service stopped. This applies regardless of the 7-day window above.
Email contact@brainyindigo.in from the address on your account, or message us on the WhatsApp number you normally hear from, telling us your child's name and the date you paid. You do not need to give a reason.
We will confirm within 3 working days. Approved refunds are returned to the original payment method within 7–10 working days; the exact timing after that is set by your bank or card issuer, not by us.
Expert calls and sessions can be rescheduled through Connect. A session you miss without rescheduling is not separately refundable, but it does not affect anything else in your programme.
If anything here is unclear, or you think your situation isn't covered, please write to contact@brainyindigo.in. We would much rather talk it through than have you feel stuck with something you're unhappy about.